Billing Hours are Monday - Friday from 8am-5pm EST.
Please note that any billing requests will only be processed during these normal business hours.
Other means of customer support are available 24 hours a day, 7 days a week in the form of Customer Support Tickets.
These can be accessed by logging into your customer portal. :)
Or you are welcome to click the 'Email us' link to the right of this article to submit a Customer Support Ticket to our support desk.